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Terms and conditions

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Terms and conditions

General conditions of Sale

The following General Conditions of Sale govern the offer and sale of products on this POLOOVEST.IT website

The products purchased on the Site are offered and sold by POLO OVEST SRL , registered office in Corso Italia, 34 Busto Arsizio (VA), share capital. 10,000 euro fully paid-up, CF / VAT number 03376360123, Cam.Com REA VA number – 346384 (hereinafter referred to as DIS )

1. SCOPE OF APPLICATION

1.1 The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site. For this reason, users are invited to access the Site regularly and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

2. PURCHASES ON THE SITE

2.1 With reference to Italian citizens, sales on the Site are reserved only for those who have reached the age of 18.

In any case, the user who makes purchases on the Site undertakes to indemnify Polo Ovest from any liability in the event that he has made purchases on the Site without respecting his national law regarding purchase limits for reasons of age.

3. REGISTRATION TO THE SITE

3.1 The purchase of Products on the Site is also allowed for unregistered users.

4. INFORMATION FOR THE CONCLUSION OF THE CONTRACT

4.1 In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Polo Ovest informs the user that:

  • to conclude the purchase contract for one or more Products on the Site, the user must fill in an order form in electronic format and send it to Polo Ovest, electronically, following the instructions that will appear from time to time on the Site and that they will accompany the different phases of the purchase;
  • the contract is concluded when the order form reaches the Polo Ovest server;
  • once the order form has been registered, Polo Ovest will send the user, via e-mail to the indicated e-mail address, the order confirmation, containing information relating to the characteristics of the purchased Product, a detailed indication of the price , the means of payment used, the delivery costs and any additional costs as well as the Customer Service contacts, which the user can contact to request assistance and / or submit complaints. It is recommended to keep the e-mail received as proof of purchase. The General Conditions of Sale and information on the right of withdrawal, as well as the Polo Ovest Privacy Policy, will be available on the pages of the website.
  • the order form will be filed in the Polo Ovest database for the time necessary to process the order and, in any case, in accordance with the law. To access their order form, the user can consult their account.

5. VALIDITY OF OFFERS AND PRICES

5.1 All Product prices are expressed in Euros (€) and are inclusive of Value Added Tax (“VAT”), unless otherwise specified. Any additional cost will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.

5.2 The price of the Products can be changed by Polo Ovest at any time, without notice, it being understood that the price charged to the user will be the one published on the information sheet that illustrates the main characteristics of the Product (Product Sheet) at the time of sending the ‘order. Any price changes (increase or decrease) subsequent to the transmission of the order will not be taken into account.

6. PURCHASE ORDERS - PRODUCT INFORMATION

6.1 The prices, descriptions or availability of the products displayed are subject to change without notice. If an ordered item is not available, the Owner will immediately inform the customer and will refund any price already paid.

6.2 Polo Ovest will process the purchase order, and therefore will ship the purchased Product, with the exception of orders for which the Customer has chosen “cash to courier” as the payment method, only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, the delivery costs, if applicable, and any other additional cost, as indicated in the order form (Total Amount Due). In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will therefore be considered terminated by law pursuant to and for the purposes of art. 1456 cc

6.2 The Products will remain the property of Polo Ovest until the payment of the Total Amount Due has been made by the user. The risk of loss or damage to the Products, for reasons not attributable to Polo Ovest, on the other hand, will be transferred to the user when the user, or a third party designated by the same and different from the carrier, materially comes into possession of the Products.

6.3 Each Product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce the characteristics of the Products as faithfully as possible. Furthermore, the images of the Product present in the Product Sheet may differ by year and / or size or in relation to any accessory products. These images must therefore be intended as indicative and with the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will prevail.

7. DELIVERY OF PURCHASED PRODUCTS

7.1 Delivery times are always indicated in the sheet of each product, during the payment phase and on the order confirmation email. Generally the shipment takes place within 48H.
Deliveries are made during normal working hours to the address indicated by the User, through a carrier throughout the Italian territory. The carrier assumes full responsibility for the transport, from taking charge to delivery to the address you have indicated.
In case of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, nor for delays in shipment or damage that may have occurred to the products after delivery to the carrier, where the latter ‘ last has been chosen and appointed by the User.

7.2 The shipments of orders placed on the poloovest.it site will be possible in Italy and abroad.

7.3 Shipping costs for Italy € 7.50 including VAT, European rate € 25.00 excluding VAT

8. METHOD OF PAYMENT

8.1 The payment of the Products can be made by credit card, through the PayPal payment solution or by bank transfer. In the event that one of these payment methods / solutions cannot be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.

8.2 Payment by credit or debit card

8.2.1 Payment for the Products can be made by credit or debit card directly through the Site.

8.2.2 Confidential credit card data (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by Polo Ovest . Polo Ovest therefore never has access to and does not store the data of the credit card used by the user to pay for the Products (even if the user has decided to store the credit card data on the Site), with the exception of the name of the credit card holder.

8.3 Payment by PayPal payment solution

8.3.1 Payment for Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the website www.paypal.it where he will pay for the Products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Polo Ovest . The latter is therefore unable to know and does not store in any way the data of the credit card connected to the user’s PayPal account or the data of any other payment instrument connected with this account.

8.3.2 In the case of payment by PayPal, the Total Amount Due will be charged by PayPal to the user at the same time as the conclusion of the contract through the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason , the amount of the refund due to the user will be credited to his PayPal account, unless otherwise agreed between the User and Polo Ovest . The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Polo Ovestcannot be held responsible for any delays or omissions in crediting the user with the refund amount, to dispute which the user must contact PayPal directly.

8.4 Bank transfer

8.4.1 If the user decides to pay by bank transfer, the order will be shipped as soon as Polo Ovest has received the credit of the amount relating to the order.

9. RIGHT OF WITHDRAWAL

9.1 The user who acts as a consumer has the right to withdraw from the contract concluded with Polo Ovest without incurring costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period ). The Withdrawal Period expires after 14 days:

9.2. To exercise the right of withdrawal, the user must inform Polo Ovest of his decision to withdraw, before the expiry of the Withdrawal Period.

9.3 To exercise the right of withdrawal, the user must send a request by e-mail to assistenzaclienti@poloovest.it

9.4 For the return of the Product, the user can use a carrier of his choice with return costs charged to the user: in this case, the user, after having exercised the right of withdrawal in the manner indicated in this article , must return the Product to Polo Ovest, using a carrier of his choice and at his own expense, without undue delay and in any case within 20 calendar days from the date on which he communicated his decision to withdraw to Polo Ovest . . The deadline is met if the user returns the Product before the expiry of the fourteen-day period. The Product, properly protected and packaged, must be sent to the following address:

POLO OVEST , registered office: Corso Italia 34, 21052 Busto Arsizio (VA)

The direct costs of returning the Product to the West Pole are borne by the user. The return of the Product to Polo Ovest takes place under the responsibility of the user.

9.5 If the user withdraws from the contract, Polo Ovest will refund the Total Amount Due paid by the user for the Product, without undue delay and in any case no later than 14 calendar days from the day Polo Ovest received the Products. subject to withdrawal in the same conditions in which they were sold. The refund will be made using the same payment method used by the user for the initial transaction or the different means agreed between the parties; in any case, the user will not have to bear any additional costs as a consequence of this refund.

10. MISCELLANEOUS

10.1 Polo Ovest is a registered trademark. Photos, texts, descriptions and everything contained in the Site are the property of Polo Ovest . The full or partial reproduction of any part of the Site is prohibited; It is also forbidden to reproduce texts or photos for any use and in any form and in any case without the prior written authorization of Polo Ovest
10.2 Polo Ovest is not responsible for any damage suffered by the user or third parties or to things owned by the user or third parties due to delays in delivery or related to the use of the Product.

11. LEGAL GUARANTEE OF CONFORMITY

11.1 The User who purchases as a consumer has the right to guarantee the products and services purchased within the limits of 24 months from the purchase and under the conditions established by law, provided that the Owner is notified of the defects found, with the same procedures for withdrawal, within 2 months of their discovery.

To exercise the right of guarantee, the User is required to return the product by following the instructions indicated in the appropriate section of the site or, failing that, by contacting the Owner.

The Service is provided “as is”
The Service is provided by the Owner “as is”, without any express or implied guarantee as to its accuracy or availability.

12. APPLICABLE LAW AND JURISDICTION

12.1 These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is based. The exclusive forum of the consumer is an exception, if the law provides for it.

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